Privacy Policy
Last updated: 2026-11-04
1. Who we are
Parroquial.app S.A. (“Turnos Parroquiales”, “we”, “us”) is a Sociedad Anónima organised under the laws of Costa Rica, with its registered address at Palmares, Alajuela, Costa Rica. We operate the Turnos Parroquiales website and application at https://parroquial.app (the “Service”).
We are the data controller for the personal data described in this policy, except for data that our business customers upload about their own customers, where we act as a data processor on their behalf (see section 9). Contact us at info@parroquial.app.
This policy applies to visitors and users located in Costa Rica. Where a law gives you stronger rights than those described here, the stronger rights apply.
2. What we collect and why
We collect only the data we need to run the Service. Fields marked as optional in our forms are never required to use it. The table below is our complete data inventory.
| Data | Why we use it | Legal basis | How long we keep it | Required |
|---|---|---|---|---|
| Responsible adult name and email (sensitive) | Manage reservations and service messages; contact encrypted at rest | Performance of a contract | Deleted automatically 24 months after the appointment, or sooner if the parish sets a shorter period | Yes |
| Reservation, parish, service, schedule, status and holder capability (sensitive) | Reserve availability and let the holder manage a booking; service choice may reveal religious beliefs | Your consent | Unconfirmed holds expire after 10 minutes; booking records stay for the parish schedule history, with contact details removed 24 months after the appointment | Yes |
| Staff identifier, hashed network identifiers, consent and delivery audit events | Authorize staff access, prevent abuse and track reservation messages | Legitimate interest | Deleted automatically after 24 months | Yes |
| Analytics and advertising cookie identifiers, pages visited (parish and service removed) and booking steps; no contact details | Measure visits and the booking funnel, and campaign results on the home and legal pages, only after consent | Your consent | Google Analytics keeps event and user data for 2 months; Microsoft Clarity keeps session recordings for 30 days and heatmap totals for up to 13 months; Meta applies its own retention; withdrawing consent stops further collection | Optional |
We also receive technical data automatically when you use the Service: IP address, browser and device type, pages viewed, and approximate location derived from your IP. We use it to keep the Service secure, to fix errors and, only with your consent, to understand how the Service is used.
The Service is used with children. We collect a child’s data only with the verifiable consent of a parent or guardian, we collect the minimum needed, and a parent may review or delete it at any time by writing to info@parroquial.app.
3. Analytics and tracking
With your consent we use Google Analytics 4, Microsoft Clarity and Meta Pixel to measure how the Service is used. These tools set cookies or similar identifiers only after you accept them in our cookie banner, and you can withdraw that consent at any time from “Cookie settings” in the footer. Details are in our Cookie Policy at https://parroquial.app/cookies.
5. How we protect your data
We encrypt data in transit and at rest, restrict access to staff who need it, use hosting providers with independent security certifications, and log security events. No system is perfectly secure; if a breach affects your data we will notify you and the competent authority within 5 business days to PRODHAB and the affected persons (Costa Rica).
6. How long we keep data
We keep each type of data for the period stated in section 2. When it is no longer needed we delete or anonymise it, except where the law requires us to keep it longer (for example invoices and tax records).
7. Your rights
You can, at any time and free of charge:
- Access the personal data we hold about you and receive a copy in a portable format.
- Correct data that is inaccurate or incomplete.
- Delete your data and close your account.
- Object to or restrict certain processing, including direct marketing.
- Withdraw consent where processing is based on consent, without affecting what happened before.
- Not be subject to a decision based solely on automated processing that has legal or similarly significant effects on you.
To exercise a right, write to info@parroquial.app from the email address on your account or use the privacy options inside the Service. We answer within 30 days (5 business days for access requests under Costa Rican law) and may ask you to verify your identity first.
Costa Rica: these are your rights of access, rectification, cancellation and opposition (ARCO) under Ley 8968 de Protección de la Persona frente al Tratamiento de sus Datos Personales y su Reglamento (Decreto 37554-JP). If you believe we have not honoured them you may file a complaint with the Agencia de Protección de Datos de los Habitantes (PRODHAB) (https://www.prodhab.go.cr).
8. Marketing communications
We send marketing email, SMS or WhatsApp messages only if you opted in, and every message includes a way to unsubscribe. Transactional messages about your account or purchases are sent regardless, because they are part of the Service. Unsubscribing from marketing never affects those.
9. Data our business customers upload
Businesses that use Turnos Parroquiales upload data about their own customers (for example names, phone numbers, vehicle or order details). For that data the business is the controller and we are its processor: we process it only on the business’s instructions, under our Data Processing Addendum at https://parroquial.app/dpa. If you are a customer of one of those businesses and want to exercise your rights, contact that business directly; we will help them respond.
10. Changes to this policy
We may update this policy. The date at the top always shows the current version. For material changes we will notify you by email or inside the Service at least 15 days before they take effect.
11. Contact
Parroquial.app S.A., Palmares, Alajuela, Costa Rica. Privacy: info@parroquial.app. Support: info@parroquial.app.